Effective 1 October 2026

 

These terms apply when a customer authorises Swim Mechanix Australia Pty Ltd (Swim Mechanix), ABN 21 652 374 260, to collect lesson fees or other authorised amounts automatically from a nominated bank account or payment card.

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They apply whether payments are collected for a full term or under a monthly payment schedule.

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Acceptance of these terms does not, by itself, authorise Swim Mechanix to debit an account or payment card. The payment authority only takes effect when you provide or nominate a payment method for automatic payment.

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Swim Mechanix may use an external payment-processing provider to securely store payment details and process transactions. By accepting these terms and providing a payment method, you authorise Swim Mechanix and its payment-processing provider to process payments in accordance with your selected billing arrangement and these terms.

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1. Authorisation

• You authorise Swim Mechanix and its appointed payment-processing provider to debit your nominated bank account or payment card for amounts properly due under your enrolment.

• Your authorisation continues until it is cancelled, your enrolment ends and all outstanding amounts have been paid, or Swim Mechanix otherwise confirms that it has ended.

• Cancelling a payment authority does not remove your obligation to pay amounts already charged or otherwise due.

• You confirm that you are authorised to use the nominated bank account or payment card and that the information supplied is complete and accurate.

• For a joint bank account, you confirm that the account permits direct debits and that each required account holder has authorised the arrangement.
   

2. Billing options

Depending on the applicable program, customers may select:

• automatic monthly billing; or

• automatic term billing, under which the full term fees are charged in advance.
   

Both arrangements use the customer’s nominated recurring payment method.

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The selected billing arrangement will continue while the enrolment remains active unless it is changed by agreement with Swim Mechanix or the enrolment is cancelled in accordance with the Swim Mechanix Enrolment and Customer Policies Guide.

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3. Your responsibilities

You are responsible for:

• ensuring sufficient cleared funds or available credit are present before the scheduled debit date;

• ensuring the nominated bank account or payment card remains valid;

• promptly updating expired, replaced or changed payment details through an approved secure payment channel;

• reviewing statements and upcoming payment notices;

• promptly notifying Swim Mechanix if an amount appears incorrect; and

• keeping your contact and account information current.
   

Full card or bank-account details must not be sent by ordinary email, SMS or another unsecured communication method.

Payment methods should only be managed through the Swim Mechanix App or Customer Portal. Customers may contact Swim Mechanix by telephone for assistance.
 

4. Automatic billing

a) Automatic term billing

• Customers who select automatic term billing will be charged the full fees for the upcoming term in advance.

• Term fees are calculated according to the number of regular lessons scheduled during that term.

• Public holidays, scheduled breaks and planned closure dates where no regular lesson is held are excluded.

• The upcoming charge and scheduled debit date will be communicated before payment is processed.

• The scheduled debit date may vary between terms according to the applicable term calendar.

• Available account credits will be applied automatically before the remaining balance is charged.

• If the term balance is paid manually before the scheduled debit is processed, only any remaining amount properly due will be charged.

• Customers must ensure sufficient cleared funds or available credit are present before the scheduled debit date.

• Automatic term billing will continue for each subsequent term while the enrolment remains active, unless the billing arrangement is changed or the enrolment is cancelled in accordance with the Swim Mechanix Enrolment and Customer Policies Guide.
   

b) Automatic monthly billing

• Charges are raised on or around the 15th of each month and collected on or around the 28th for lessons scheduled in the following calendar month.

• Monthly charges are based on the number of regular lessons scheduled in the applicable month.

• Public holidays, scheduled breaks and other published dates on which regular lessons are not held are excluded.

• Processing dates may move where the scheduled date is not a banking business day or because of payment-provider or financial-institution processing requirements.

• Swim Mechanix will advise customers of their billing arrangement and applicable payment dates through a statement, invoice, email, App notification or Customer Portal notice.
   

5. Amounts and changes

• The amount charged will be calculated according to the customer’s selected billing arrangement and the number of regular lessons scheduled during the applicable month, term or program period.

• Public holidays, scheduled program breaks and other published dates on which regular lessons are not held will not be charged.

• Before payment is processed, any eligible account credits will be automatically applied to reduce the amount collected.

• Make-up Tokens are not account credits and cannot be applied towards regular lesson fees.

• The amount payable may also be adjusted where an approved enrolment change, discount, billing correction or other authorised account adjustment applies.

• Swim Mechanix will provide reasonable notice of changes to lesson prices or these payment terms before they take effect, including at least 14 days’ notice where required under a direct debit arrangement.

• An upcoming charge notice or account statement will ordinarily be provided before payment is processed.

• Customers should review upcoming charge information and promptly contact Swim Mechanix if they believe the amount is incorrect.
   

6. Payment fees

• From 1 October 2026, Swim Mechanix does not add a surcharge to eligible payment-card transactions.

• Bank-account direct debits may incur a $0.88 fee per transaction.

• A failed bank-account debit may incur a $6.00 failed-payment fee.

• A declined payment-card transaction may incur a $2.00 failed-payment fee.

• Your bank, card issuer or other financial institution may separately charge its own fees. Swim Mechanix is not responsible for those third-party charges.
   

7. Failed or overdue payments

• If a payment fails, the outstanding amount and any applicable failed-payment fee remain payable.

• Swim Mechanix may retry a failed payment and may contact you to request that you update or provide an alternative payment method.

• The outstanding balance will be automatically included for processing in the next scheduled billing cycle unless it has already been paid.

• Customers may pay the outstanding balance before the next billing cycle through the Swim Mechanix App or Customer Portal.

• If an outstanding amount is paid manually, customers should allow reasonable processing time for the account to update.

• Swim Mechanix may suspend participation, decline further bookings or cancel an enrolment where fees remain unpaid after reasonable notice.

• Reasonable recovery costs may be charged where permitted by law and actually incurred in recovering overdue amounts.
   

8. Cancelling or changing a payment authority

• Customers can manage their stored payment methods and recurring payment settings through the Swim Mechanix App or Customer Portal, or contact Swim Mechanix by telephone for assistance.

• Customers may add, update or replace their nominated bank account or payment card.

• Payment details must be provided through an approved secure payment channel and should not be sent by email, SMS or another unsecured communication.

• Changing, removing or disabling a stored payment method or recurring payment setting does not cancel a swimmer’s enrolment.

• To cancel an enrolment and prevent the next scheduled payment, the customer must notify Swim Mechanix in writing or submit a Drop Request through the student’s enrolment in the Swim Mechanix App or Customer Portal at least 48 hours before the next scheduled debit date.

• Any fees already charged or otherwise due remain payable.

• For monthly billing, the next scheduled debit date means the debit date for the next monthly billing period.

• For automatic term billing, the next scheduled debit date means the debit date for the upcoming term shown on the customer’s account or upcoming charge notice.

• Where valid cancellation notice is received at least 48 hours before the scheduled debit date, the upcoming enrolment charge will not be processed.

• Where cancellation notice is received less than 48 hours before the scheduled debit date, the upcoming charge may still be processed and the enrolment will remain active for the period covered by that payment.

 

A customer may also contact their financial institution regarding a bank-account direct debit. However, stopping or disputing a payment through a financial institution does not cancel the underlying enrolment.

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9. Payment queries and disputes

• Contact Swim Mechanix promptly if you believe a payment is incorrect or unauthorised.

• Swim Mechanix will investigate the payment and, where appropriate, correct the account or arrange a refund.

• You may also contact your financial institution regarding a disputed bank-account debit.

• If a payment was properly due under the enrolment, disputing or reversing the transaction does not remove the obligation to pay the outstanding amount.
   

10. Privacy and payment security

• Payment details are entered and managed securely through the Swim Mechanix App or Customer Portal, powered by iClassPro and its integrated payment-processing services.

• Payment information is securely transmitted and protected using encrypted payment technology.

• Swim Mechanix does not store or have access to complete card or bank-account details.

• Authorised staff can only view limited, masked information, such as the card type or the last few digits of the nominated payment method, for identification and account-management purposes.
   

Personal and payment information will only be used or disclosed where reasonably required to:

1. administer your account and process payments;

2. investigate or resolve a payment query, dispute or claim;

3. prevent fraud or maintain payment security;

4. comply with a legal requirement; or

5. act with your authorisation.

 

Personal and payment information will be handled in accordance with the Swim Mechanix Privacy Policy and the privacy and security requirements applying to iClassPro and its integrated payment-processing services.

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11. Contacting Swim Mechanix

Customers may contact Swim Mechanix through the following approved channels:

• Swim Mechanix App or Customer Portal: For enrolment requests, Drop Requests, absences, Make-up Token bookings and account management.

• Email: hello@swimmechanix.com.au

• Online: swimmechanix.com.au/contact-us

• Telephone: 08 6255 7740

12. Acceptance

By accepting these terms and providing or nominating a payment method, you confirm that:

• you have read and understood this agreement;

• you are authorised to use the nominated payment method; and

• you authorise automatic payments in accordance with your selected billing arrangement and these terms.

 

These terms apply to automatic payments scheduled on or after 1 October 2026.