No need to worry about re-enrolling each term – we’ve streamlined the process to make it hassle-free for you.

Automatic Re-enrolment: At the end of every term, we automatically consider your child enrolled for the next term. However, we understand that schedules can change.

End-of-Term Email: We’ll send you an email at the end of the term. This is your opportunity to let us know if you need to change the day or time of your child’s class based on your upcoming commitments. While we can’t guarantee every request can be accommodated, responding early to this email improves the chances of meeting your preferences.

Class Assignments Based on Skills: Your child’s class day and time for the next term will be based on the skill updates provided in week 9. If you notice a change in the class time that you haven’t requested, it often indicates that your child has advanced to the next stage!

Opportunity for Changes: The week following the skill updates is when you can request changes to your child's class schedule (space permitting). This week is also when new customers can start requesting class bookings for the upcoming term.

Need Help or Have Questions?: If you have any queries about the re-enrolment process or need assistance, please contact us. We’re here to ensure a smooth transition from one term to the next for your child’s swimming lessons.

Rest assured, we are committed to making the enrolment process as seamless as possible, allowing you to focus on your child's swimming journey.

We understand that illnesses happen, but for the health and safety of all our swimmers and staff, we ask that you do not bring your child to their swimming lessons if they are unwell or recovering from an illness. Attending lessons while sick not only hinders your child's learning experience but also poses a risk of spreading illness to others.

Notifying us of illness: If your child is sick, please inform us as soon as possible and before their scheduled lesson. You can do this by marking them as absent in the Customer Portal or iClassPro App, by calling to leave a message on 6255 4470, messaging us on social media, or by email your [location]@swimmechanix.com.au. Timely notification ensures that we can manage your child’s absence appropriately.

Make-up tokens: When notified in advance of an absence, we can issue a make up token to use for an extra lesson when they are feeling better.

Please note that only 1 make up token can be issued per term per person. These expire 6 months from the issue date and are not transferable to credit or refunds.

Extended medical leave: For extended absences due to medical reasons, please get in touch to discuss options.

Your child's health and well-being are our top priority. If you have any questions please contact us.

Taking a break from swimming lessons is completely understandable, and we aim to make this process as smooth as possible for you.

Notifying Us of Your Break: In week 9 of each term, we’ll send you an email regarding enrolment for the next term. If you plan to take a break, please respond to this email with your preference. This helps us update our records and make the necessary adjustments.

Importance of Timely Notification: If we do not receive your notification to take a break, we will automatically re-enroll your child for the next term, and the associated fees will be charged. Please be mindful that many of our classes have waiting lists, and holding a spot without intending to attend can be frustrating for others.

Withdrawal After Term Start: Should you decide to withdraw from the program after the term start date, a $15 administrative fee will be applied to your account. This fee is payable at the time of any future enrolments.

Need Help or Have Questions?: If you require assistance with this process or have any questions, please don’t hesitate to contact us. Our team is here to help.

Returning to Swim Lessons: When you’re ready to rejoin our swim program, just let us know! We’d be happy to assist you with re-enrollment and welcome your child back to the pool.

Remember, our goal is to provide flexibility and support for your family’s swimming journey, and we look forward to welcoming you back whenever you’re ready.